TERMS AND CONDITIONS
Application
1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you) We are Grove House Interiors a company registered in England and Wales under number 05276762 whose registered office is at Unit 1, Concept Park, , Thirsk Industrial Park, Thirsk, , North Yorkshire, YO7 3NH (the Supplier or us or we).
2. These are the Terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.
Interpretation
3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and us for the sale and purchase of the Goods;
5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
6. Goods means any goods that we supply to you, of the number and description as set out in the Order;
7. Order means the Customer's order for the Goods from the Supplier as set out in the Customer's order or in the Customer's written acceptance of the Supplier's quotation.
Goods
8. The description of the Goods is as set out in quotation and specification to you.
9. In the case of Goods made to your special requirements, it is your responsibility to ensure that any information you provide is accurate.
Basis of Sale
10. A Contract will be formed for the Goods ordered, only upon the Supplier sending an email to the Customer confirming Order has been accepted.
11. Any quotation is valid for a maximum period of 90 from its date, unless we expressly withdraw it
at an earlier time in writing
12. No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
Price and Payment
13. The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and the charges, is that set out in our quotation to you at the date we accepted the Order or such other price as we may agree in writing. Changes or additions will be given in writing and must be agreed by both parties.
14. Prices and charges include VAT at the rate applicable at the time of the Order.
15. You must pay the initial deposit invoice and any subsequent interim invoices upon receipt to confirm your order and for a manufacturing and fit date to be confirmed on our schedule. The payment structure set out on the specification sheets and quotation must be followed to ensure the manufacturing and fitting date are not affected. We reserve the right to delay the manufacture and fitting if payment is not made.
Delivery
16. We will deliver the Goods to the Delivery Location within the timescales agreed and laid out on the specification sheet.
17. You must inform us at the earliest possible time if the proposed date for manufacture or fitting is jeopardised by other factors so we can re schedule the manufacture and fit. We will endeavour to start the fit as soon as possible but we can not guarantee this.
18. If you fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
19. The Goods will become your responsibility from the completion of delivery and fitting.
Risk and Title
20. Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered to you.
21. You do not own the Goods until we have received payment in full.
Withdrawal and cancellation
22. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
23. You can cancel the Contract except for any Goods which are made to your special requirements by telling us no later than 30 days after the Contract was made, if you simply wish to change your mind and without giving us a reason, and without liability Conformity
24. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
25. Upon delivery, the Goods will:
a. be of satisfactory quality
b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
c. conform to their description.
26. It is not a failure to conform if the failure has its origin in your materials.
Excluding liability
27. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for(i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession).
Governing law, jurisdiction and complaints
28. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
29. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
30. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us directly in writing. We will aim to respond with an appropriate solution within 5 days